Heads up - Internet Explorer is no longer supported
Your browser is outdated, meaning it's incompatible with our website and exposes your computer to security risks. For a better, safer experience, please use a different browser or upgrade here.
Repair Letters Are Going Digital!
We're moving from printed repair letters to a digital system. Here’s what you need to know.
What’s Changing?
You will now receive a card with a QR code and a Repair ID instead of a printed letter when your repaired device is returned. Here’s how it works:
- Receive a Card: Your repaired device comes with a card.
- Scan the QR Code: Use your smartphone’s camera app to scan the code.
- View Details Online: The QR code takes you to a website with all repair details.
Why Are We Changing?
- Easier Updates: Digital letters let us update information more quickly. You get the latest details instantly, without waiting for printed updates.
- Enhanced Flexibility: Digital letters offer more options for interactive content, such as:
- YouTube videos
- Links to FAQs
Eco-Friendly
Going digital reduces paper use and waste. This helps us take care of the environment and reduces our carbon footprint.