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You can use MyDrive Connect to update, change or install new maps on your navigation device.

Some devices receive updates directly through a Wi-Fi connection. Please check the list of compatible devices on our website

Make sure to detach the mount from the device before connecting, and that the USB cable is connected to a port directly on the computer. Try with another cable if needed.

Be aware that most map installation issues can be caused by antivirus & firewall software. Start by checking that TomTom Home or MyDrive Connect is not blocked anywhere.

Max battery life (not connected to power) is 2 hours. Charging in a car during use will only maintain the battery. Fully charge by connecting it to a computer while off.

If a device isn't responding/functioning properly, the first step is a Soft Reset. Press and hold the On/Off button until you hear the drums, then immediately release it.

A factory reset changes all settings to default and clears out all saved places. Main Menu > Settings > System > Reset > Confirm - Ensure customer is aware of data loss.

If a device displays a red cross or freezes during startup, you may need to put it in Recovery Mode to do a clean reinstall of the system software.