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  3. Troubleshooting guides

Troubleshooting guides

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  • How do I perform a factory reset on my device?
  • About the battery of your navigation device
  • Using the Extra Warranty form for the Rider 550
  • Resetting your navigation device
  • No maps available (Wi-Fi® devices)
  • No maps available (MyDrive Connect)
  • Navigation device not connecting to computer (MyDrive Connect)
  • Navigation device not starting or displaying a cross
  • Error: Oops, there's a problem with connecting to TomTom Services
  • Getting a GPS signal on your navigation device
  • TomTom Traffic or LIVE Services isn't working
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